Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

• using the NHS App
• using our online system
• Email your request in: hnyicb-hull.b81054-outsidemail@nhs.net

We no longer take requests over the telephone

Due to increasing work pressures in general practice and community pharmacy can we please request you order your medication 7 days in advance. This gives the pharmacy team time to review and issue your medication and the community pharmacy time to dispense this for you.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also bring the paper form to the surgery during our opening hours.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription phone us during our opening hours.

Repeat Dispensing

Electronic repeat dispensing (eRD) is an integral part of EPS, which offers many extra benefits over paper repeat dispensing and repeat prescribing.

• 2/3rds of prescriptions issued in primary care are repeat prescriptions. These repeat prescriptions account for nearly 80% of NHS medicines costs
• 410 Million repeat prescriptions are generated every year, averaging 375 per GP every week
• This can save 2.7 million hours of GP and practice time.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out about prescription charges on the NHS website.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

You can find a pharmacy on the NHS website.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.